Frozen Pretzels. Honest Shipping.

We ship authentic Bavarian frozen pretzels via expedited carrier to all 48 contiguous U.S. states. No surprise charges, no fake free-shipping promises, no fine print at checkout. Here's exactly how we do it.

Shipping Rates

Fast shipping price determined at checkout; ships in two to three business days.

How Long Does Shipping Take?

Standard Transit: 2 to 3 Business Days — Orders are shipped via expedited carrier and typically arrive within 2 to 3 business days from the date they ship. We use insulated packaging designed to keep your pretzels frozen for the entire trip, even in summer heat. Orders placed Monday through Wednesday ship the same week. Orders placed Thursday through Sunday ship the following Monday or Tuesday — we hold weekend orders so your pretzels don't sit in a warehouse over the weekend and thaw partially before delivery.

How We Pack Frozen Pretzels for Shipping.

Flash-Frozen First — Every pretzel is flash-frozen within minutes of leaving our Cincinnati oven. Your pretzels are already at peak frozen state before they hit our packing line.

Insulated Packaging — Pretzels ship in insulated boxes designed to maintain frozen temperature for up to 72 hours in transit. Bulk packs ship in larger insulated containers with additional thermal padding.

Expedited Carrier — We ship via expedited carrier for delivery within 2 to 3 business days. Slower shipping isn't an option — frozen food can't sit in transit.

If Something Goes Wrong.

My pretzels arrived thawed or partially thawed. Are they still safe? In most cases, yes — and you can refreeze them immediately without quality loss. Our pretzels are baked, then flash-frozen — even if they arrive partially thawed, they have not been raw-thawed in the dangerous food-safety sense. As long as they still feel cool to the touch (below ~40°F), refreeze them immediately and bake later, or thaw fully and bake within 24 hours. If the pretzels arrive warm to the touch (above ~50°F) or the packaging is wet from melted ice packs, do not eat them. Contact us at pretzels@bavarianpretzelcompany.com within 48 hours of delivery with your order number and a photo — we'll replace the order at no charge.

My package is damaged. What do I do? Take photos of the outside of the box and the contents before unpacking further. Email those photos to pretzels@bavarianpretzelcompany.com with your order number. If pretzels are crushed, broken, or the inner packaging is compromised, we'll make it right with a replacement or refund.

Returns Policy.

We don't accept returns on shipped frozen food. Once a pretzel pack has been shipped, food-safety regulations and basic logic mean we can't take it back into inventory. What we do instead, every time:

If something goes wrong on our end — damaged in shipping, arrived thawed warm to the touch, wrong product, wrong quantity — we replace it free of charge or refund it in full. No return shipping required.

If you don't like the pretzels — rare, but if you genuinely don't enjoy what you ordered, contact us within 7 days of delivery with your order number. We'll work with you. Real human, real conversation, real resolution.

We're a small Cincinnati bakery, not a faceless mega-retailer. We'd rather solve a problem with you directly than hide behind a 30-page return policy.

Still Have a Shipping Question?

We respond to email within one business day. Call us during business hours and a real person picks up.